Orders may be cancelled within 72 hours of being placed for a full refund. To request a cancellation, please email coconut@thecoconut.ca with your order number.

After the 72-hour cancellation period, orders are confirmed and allocated to an upcoming production batch based on customer demand. For this reason, cancellations are no longer guaranteed once this period has passed.

If an order has already shipped, it cannot be cancelled and will instead be subject to our Returns Policy. This policy does not limit any cancellation rights provided by applicable consumer law.